FAQ


When will my order be shipped?

We begin preparing your order within 1–3 business days after payment is confirmed. Once shipped, you’ll receive a tracking number via email so you can follow every step.

2. How long does delivery take?

Delivery times vary depending on your location. On average:

  • USA: 7–15 business days

  • South Africa: 10–20 business days

  • UK/EU: 8–16 business days

  • Other regions: 10–25 business days

Please allow extra time during high-demand periods or global disruptions.

3. Why is my order arriving in multiple packages?

To speed up delivery and reduce wait times, we sometimes ship items separately from different warehouses. Each package will come with its own tracking link.

4. Are there delays due to COVID-19 or customs?

Yes — although we work with reliable couriers, delays may occur due to customs inspections, extreme weather, or pandemic-related shipping congestion. We’ll keep you updated and support you throughout.

5. How do I track my order?

Once your order is on its way, we’ll email you a tracking link. You can also reach out to us any time if you need help locating your order.

6. Do you ship worldwide?

Yes! We currently ship to the USA, South Africa, UK, EU, Canada, Australia, and many more. If your country is not listed at checkout, feel free to contact us.

7. Will I have to pay customs or import fees?

Some countries may charge import duties, VAT, or taxes. These fees are not included in your product price and are the customer’s responsibility upon delivery.

8. What if my order is late?

If your package hasn’t arrived after the maximum estimated delivery window, please reach out. We’ll investigate the issue and ensure your order gets to you or offer the next best solution.

9. How do I contact you for help?

We’re always here to support you!

  • 📧 Email: beusana@gmail.com

  • 💬 WhatsApp: +27 81 064 3061

  • 🖱 Visit our Contact Page

💛 At Usanabênado, you’re family.

We’re not just delivering baby products — we’re delivering comfort, care, and peace of mind. Thank you for trusting us with your little one’s needs.